{"id":5969,"date":"2023-10-19T01:30:34","date_gmt":"2023-10-19T01:30:34","guid":{"rendered":"https:\/\/marketingalec.com\/?p=5969"},"modified":"2024-11-25T14:28:00","modified_gmt":"2024-11-25T14:28:00","slug":"rachel-crawford-running-a-successful-brand","status":"publish","type":"post","link":"https:\/\/marketingalec.com\/ro\/rachel-crawford-running-a-successful-brand\/","title":{"rendered":"Rachel Crawford: Running a Successful Brand in a Highly Competitive Industry"},"content":{"rendered":"<a href=\"https:\/\/marketingalec.com\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_.png\" alt=\"MarketingAlec\" srcset=\"https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_.png 512w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_-300x300.png 300w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_-150x150.png 150w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_-270x270.png 270w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_-192x192.png 192w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_-180x180.png 180w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/cropped-Favicon-coloured-background_-32x32.png 32w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/elementor\/thumbs\/cropped-Favicon-coloured-background_-qsd1w4gm5oppmlw0i0651x3vnemu1l8b6yh9wjvsh4.png 100w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/elementor\/thumbs\/cropped-Favicon-coloured-background_-qsd1w4gl6lokc7d0yvh7d216tj9j46nqhit4zfi0g8.png 20w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/elementor\/thumbs\/cropped-Favicon-coloured-background_-qsd1w4gljrbhtlt5ajqjzvop4qj0ppmg926otun6gk.png 50w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/elementor\/thumbs\/cropped-Favicon-coloured-background_-qsd1w4glo574zemiqfto7hkj8gy6kvy0u8n7fzowgo.png 60w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" title=\"\">\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a href=\"https:\/\/marketingalec.com\/subscription\/\" id=\"HButton\">\n\t\t\t\t\t\t\t\t\tSubscribe\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a href=\"https:\/\/marketingalec.com\/subscription\/\" id=\"HButton\">\n\t\t\t\t\t\t\t\t\tJoin 7k+ Subscribers\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford-Running-a-Successful-Brand-in-a-Highly-Competitive-Industry-768x432.png\" alt=\"Image Cover Article Rachel Crawford: Running a Successful Brand in a Highly Competitive Industry\" srcset=\"https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford-Running-a-Successful-Brand-in-a-Highly-Competitive-Industry-768x432.png 768w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford-Running-a-Successful-Brand-in-a-Highly-Competitive-Industry-300x169.png 300w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford-Running-a-Successful-Brand-in-a-Highly-Competitive-Industry-1024x576.png 1024w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford-Running-a-Successful-Brand-in-a-Highly-Competitive-Industry-1536x864.png 1536w, https:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford-Running-a-Successful-Brand-in-a-Highly-Competitive-Industry.png 1600w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t<p><\/p>\n<h2>Candid Brand Conversations<\/h2>\n<p>\n<\/p>\n<blockquote class=\"is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/rachel-crawford-56473620\/\" target=\"_blank\" rel=\"noopener\">Rachel Crawford<\/a> speaks openly about their continuing battle with META marketing and some words of advice to other young entrepreneurs about hidden costs in starting an e-commerce brand.\u00a0<\/p>\n<p><\/p>\n<\/blockquote>\n<p>\n<\/p>\n<p><strong>\ud83c\udfa4 MarketingAlec<\/strong><\/p>\n<p>\n<\/p>\n<figure><img decoding=\"async\" title=\"Rachel Crawford\" src=\"http:\/\/marketingalec.com\/wp-content\/uploads\/2023\/10\/Rachel-Crawford.jpg\" alt=\"\"><\/figure>\n<p>\n<\/p>\n<p>After successfully launching a product that revolutionized the pet grooming game in Australia, Rach reflects on the struggles of creating a product that had never been conceptualized before, as well as how she pivots amidst META changes and an uncertain marketing landscape.\u00a0<\/p>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: So thank-you so much for chatting with us about <a href=\"https:\/\/harlowharry.com.au\/\" data-type=\"link\" data-id=\"https:\/\/harlowharry.com.au\/\" target=\"_blank\" rel=\"noopener\">Harlow Harry<\/a>! To kick things off, where did the idea behind the brand actually come from. It\u2019s a totally unique product.\u00a0<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: My friend (and now co-founder) and I were away in the Hunter Valley in NSW, Australia, brainstorming over a couple of wines. I always have had an entrepreneurial mind, and knew I wanted to do something. We wanted to bring out something in the pet space that would really disrupt. He mentioned he had always wanted to find a dog perfume that actually smelt really nice that was totally different from what we had come across and as they say, the rest is history. <\/p>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: I\u2019m sure there was a bit of doubt at the time about bringing out a product completely new to the industry.\u00a0<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: Of course, we did a lot of research and connected with experts to understand if there was a reason this product hadn\u2019t been developed, or if it was just because it hadn\u2019t been thought of. It appeared to be the latter and we went for it.<\/p>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: So no competitors, that\u2019s great, right?<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: I said to someone recently that I almost wish we had competitors within our space, we haven\u2019t seen many but they are starting to pop up now\u2026 so be careful what you wish for!\u00a0<\/p>\n<p>\n<\/p>\n<figure>\n<blockquote>\n<p>\ud83d\udca1 Struggling with <a href=\"https:\/\/marketingalec.com\/personas-lead-the-way\/\">identifying your brand&#8217;s risks and ideal persona<\/a>? <br \/>We&#8217;ve got just the <a href=\"https:\/\/marketingalec.com\/personas-lead-the-way\/\">article for you.<\/a><\/p>\n<\/blockquote>\n<\/figure>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: No way. That\u2019s crazy. No competitor (brand) for four years is nice, but all good things come to an end I guess. What was the biggest challenge you faced in the initial phase of starting up Harlow Harry?<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: A challenge that we weren\u2019t aware of was how quickly the little costs add up when you\u2019re building a brand. You need to have savings, even if you take a scrappy approach or launch with a MVP, you still need capital. Also reinvesting profits back into the business for inventory &#8211; it can take time before you are able to take money out of the business.<br \/><\/p>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: We really like asking this question. Has there been a \u2018turning point\u2019 for you and Harlow Harry?\u00a0<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: No.<\/p>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: That\u2019s the answer we always get! There\u2019s this thought in small business that you have a \u2018turning point\u2019 or \u2018breakthrough\u2019 and then it\u2019s just cruisey. But in our experience, it isn\u2019t that common.<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: There definitely hasn\u2019t been a blow up moment for us but we\u2019ve seen slow consistent growth, which I think is a positive as it allows time to learn, make mistakes, and grow. It pushes you to keep going, be consistent and feel like you could always be on the edge of a breakthrough.<\/p>\n<p>\n<\/p>\n<h3 class=\"wp-block-heading\"><strong>MA: If you could give someone one piece of advice for starting a brand &#8211; what is it?<\/strong><\/h3>\n<p>\n<\/p>\n<p>RC: These aren\u2019t direct \u2018businessy\u2019 answers, but I would say they\u2019re so important:\u00a0<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Don\u2019t put too much pressure on yourself.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Don\u2019t compare yourself or your brand to anyone else. Everyone is on their own path.\u00a0<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">You need to take time to rest. It can be really hard to \u2018switch off\u2019, especially if you\u2019re driven. But you need to stop, rest and catch yourself before you burnout which will save you in the long run.<\/li>\n<\/ul>\n<ul><\/ul>\n<p><!-- \/wp:post-content -->\n<!-- wp:pullquote --><\/p>\n<figure>\n<blockquote>\n<p>\ud83d\udca1 If you&#8217;re just starting out in business, or digital marketing, and struggling with some of the terminology, use our No-BS Guide to <a href=\"https:\/\/marketingalec.com\/no-bs-guide-to-digital-marketing-terminology\/\" data-type=\"link\" data-id=\"https:\/\/marketingalec.com\/no-bs-guide-to-digital-marketing-terminology\/\">Digital Marketing Terminology<\/a> to steer you in the right direction.<\/p>\n<\/blockquote>\n<\/figure>\n<p><!-- \/wp:pullquote -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong>MA: Let\u2019s dig into some marketing stuff.<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: Let\u2019s do it.<\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong>MA: Do you have a marketing background?<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: My background is predominantly in advertising with a short stint in marketing before stepping into Harlow Harry full time. I spent a year working as a brand manager for a large fitness group and while they had much bigger budgets there were a lot of learnings from working client side that I was able to apply to Harlow Harry.<\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong>MA: Today, what\u2019s your biggest marketing challenge. Something you just can\u2019t seem to nail down or get 100%?<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: It would definitely be paid ads and the cost to acquire a new customer. We actually turned Facebook ads off the other day to see how sales were affected. We have worked on improving our CPA, but it can be inconsistent and attributions across Google and FB ads don\u2019t always line up.<\/p>\n<ul><!-- \/wp:paragraph --><\/ul>\n<p><!-- \/wp:list -->\n<!-- wp:pullquote --><\/p>\n<figure>\n<blockquote>\n<p>\ud83d\udca1 Tired of feeling like you don&#8217;t have enough time?<\/p>\n<p>We curated a list of tools that help marketers and business owners save some.<\/p>\n<p>Take this quiz and see if any of them works for you:<\/p>\n<\/blockquote>\n<\/figure>\n<p><!-- \/wp:pullquote -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong style=\"font-size: clamp(1.2rem, 0.8466rem + 0.767vw, 1.4rem); color: var( --e-global-color-aa706dd ); text-align: var(--text-align); background-color: var( --e-global-color-d6fa50f );\">MA: So you pivot? Right?<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: Yeah. We\u2019re focusing on dialing up wholesale and PR as a strategy, with less of a focus on paid ads. It\u2019s all about being adaptable. We will continue with paid and keep optimising but it takes time and money and as a small team we have to be smart in where we direct our focus.<\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong>MA: So, what\u2019s your retail strategy?<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: We used to restrict online retailers to avoid cannibalizing our own sales but have recently opened that up to create more brand awareness while we grow. Now that our brand is more established we are looking to acquire additional bricks and mortar retailers. While we haven\u2019t had to approach retailers in the past we\u2019re going to start doing some direct outreach.. <\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong>MA: What does that look like?<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: We\u2019re looking at getting a VA to help manage outreach, starting locally with dog boutiques across Australia and we\u2019ll see where we take it from there. <\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:heading {\"level\":3} --><\/p>\n<h3><strong>MA: That\u2019s a really smart idea to do it that way. Because finding those retailers is the time consuming thing, isn\u2019t it?<\/strong><\/h3>\n<p><!-- \/wp:heading -->\n<!-- wp:paragraph --><\/p>\n<p>RC: Definitely.<\/p>\n<p><!-- \/wp:paragraph -->\n<!-- wp:pullquote --><\/p>\n<figure>\n<blockquote>\n<p>Check out the luxe Australian dog grooming and dining range at <a href=\"http:\/\/www.harlowharry.com.au\" target=\"_blank\" rel=\"noopener\">Harlow Harry.<\/a><\/p>\n<\/blockquote>\n<\/figure>\n<p><!-- \/wp:pullquote -->\n<!-- wp:generateblocks\/container {\"uniqueId\":\"3d5d5356\",\"outerContainer\":\"contained\",\"containerWidth\":980,\"backgroundColor\":\"#ffffff\",\"textColor\":\"var(u002du002dbase-3)\",\"bgImage\":{\"id\":5160,\"image\":{\"url\":\"http:\/\/marketingalec.com\/wp-content\/uploads\/2023\/09\/shutterstock_2071474406-scaled.jpg\",\"height\":1706,\"width\":2560,\"orientation\":\"landscape\"}},\"isDynamic\":true,\"blockVersion\":4,\"display\":\"flex\",\"flexWrapTablet\":\"wrap\",\"alignItems\":\"center\",\"justifyContent\":\"space-between\",\"rowGap\":\"40px\",\"position\":\"relative\",\"zindex\":2,\"sizing\":{\"height\":\"\",\"maxWidth\":\"100%\"},\"spacing\":{\"paddingTop\":\"20px\",\"paddingRight\":\"20px\",\"paddingBottom\":\"20px\",\"paddingLeft\":\"20px\",\"marginTop\":\"40px\",\"marginRight\":\"auto\",\"marginLeft\":\"auto\",\"marginTopTablet\":\"-100px\",\"marginRightTablet\":\"40px\",\"marginBottomTablet\":\"0px\",\"marginLeftTablet\":\"40px\",\"paddingTopMobile\":\"40px\",\"paddingRightMobile\":\"30px\",\"paddingBottomMobile\":\"40px\",\"paddingLeftMobile\":\"30px\"},\"paddingSyncUnits\":true,\"borders\":{\"borderTopWidth\":\"14px\",\"borderTopStyle\":\"solid\",\"borderTopColor\":\"var(u002du002dbase-3)\",\"borderRightWidth\":\"14px\",\"borderRightStyle\":\"solid\",\"borderRightColor\":\"var(u002du002dbase-3)\",\"borderBottomWidth\":\"14px\",\"borderBottomStyle\":\"solid\",\"borderBottomColor\":\"var(u002du002dbase-3)\",\"borderLeftWidth\":\"14px\",\"borderLeftStyle\":\"solid\",\"borderLeftColor\":\"var(u002du002dbase-3)\"},\"className\":\"mobcss\"} -->\n<!-- wp:generateblocks\/container {\"uniqueId\":\"ed07c45b\",\"isDynamic\":true,\"blockVersion\":4,\"display\":\"block\",\"sizing\":{\"width\":\"\",\"widthTablet\":\"100%\",\"widthMobile\":\"100%\",\"height\":\"\",\"maxWidth\":\"\"},\"typography\":{\"textAlignTablet\":\"center\",\"textAlignMobile\":\"center\"},\"spacing\":{\"paddingTop\":\"0px\",\"paddingRight\":\"0px\",\"paddingBottom\":\"0px\",\"paddingLeft\":\"0px\",\"marginRight\":\"10px\"}} -->\n<!-- wp:generateblocks\/headline {\"uniqueId\":\"8147db57\",\"blockVersion\":3,\"sizing\":{\"width\":\"\",\"maxWidth\":\"\"},\"typography\":{\"fontSize\":\"30px\",\"fontSizeMobile\":\"24px\",\"fontFamily\":\"Poppins\",\"textAlign\":\"center\"},\"fontFamilyFallback\":\"sans-serif\",\"googleFont\":true,\"googleFontVariants\":\"100, 100italic, 200, 200italic, 300, 300italic, regular, italic, 500, 500italic, 600, 600italic, 700, 700italic, 800, 800italic, 900, 900italic\",\"spacing\":{\"marginBottom\":\"15px\",\"marginBottomMobile\":\"20px\",\"paddingBottom\":\"15px\",\"paddingTop\":\"15px\"},\"borders\":{\"borderBottomColor\":\"var(u002du002dbase-3)\",\"borderBottomWidth\":\"3px\",\"borderBottomStyle\":\"solid\",\"borderBottomRightRadius\":\"\"},\"textColor\":\"var(u002du002dbase-2)\",\"className\":\"mobilecss\"} --><\/p>\n<h2>Love This? You Should See Our Newsletter&#8230; \ud83d\udcf0<\/h2>\n<p><!-- \/wp:generateblocks\/headline -->\n<!-- wp:heading {\"textAlign\":\"center\",\"textColor\":\"contrast-2\"} --><\/p>\n<h2>[convertkit form=5466924]<\/h2>\n<p><!-- \/wp:shortcode --><!-- \/wp:generateblocks\/container --><!-- \/wp:generateblocks\/container -->\n<!-- wp:spacer {\"height\":\"50px\"} --><\/p>\n\u00a0\n<p><!-- \/wp:spacer --><\/p>[elementor-template id=&#8221;26839&#8243;]","protected":false},"excerpt":{"rendered":"<p>Rach speaks openly about their continuing battle with META marketing and some words of advice to other young entrepreneurs about hidden costs in starting an ecom brand.<\/p>","protected":false},"author":2,"featured_media":8971,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[11],"tags":[108],"class_list":["post-5969","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-candid-marketing-conversations","tag-candid-convos"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/posts\/5969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/comments?post=5969"}],"version-history":[{"count":31,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/posts\/5969\/revisions"}],"predecessor-version":[{"id":27236,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/posts\/5969\/revisions\/27236"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/media\/8971"}],"wp:attachment":[{"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/media?parent=5969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/categories?post=5969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marketingalec.com\/ro\/wp-json\/wp\/v2\/tags?post=5969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}